🔁 Retention
Retention Role Play: Saving a Cancellation
Most cancellations have a fixable reason behind them. The account manager here listens first, finds the real issue and offers a fix instead of a discount.
Script (2 speakers)
Customer: Hi, I'd like to cancel our subscription at the end of the month.
Manager: I'm sorry to hear that. Before I process it, can I ask what's behind the decision?
Customer: We're just not using it enough to justify the cost.
Manager: That's helpful to know. Who on your team was using it most?
Customer: Mostly Dev. But he left in March. <sigh> Nobody else really learned it.
Manager: So the tool didn't stop working, the person who knew it left.
Customer: Yeah, basically.
Manager: What if I run a one-hour training for your team this week, free, and we pause billing for a month?
Customer: <short pause> That's fair. Let's try that before we cancel.
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What Makes This Work
- ✓Asks the reason before processing anything
- ✓Finds the real cause (the champion left)
- ✓Offers a fix (training), not just a discount
- ✓Gives the customer a low-risk path to stay
More Examples
💰
Objection handling
Price Objection Role Play: "It's Too Expensive"
The buyer likes the proposal but says it costs 40% more than the current provider.
📞
Prospecting
Cold Call Role Play: "Just Send Me an Email"
An SDR turns the classic brush-off into a booked meeting.
🔍
Discovery
Discovery Call Role Play Example
The rep uncovers the real reason a buyer is shopping for new software.
🥊
Objection handling
Competitor Objection Role Play: "We Already Use Another Tool"
The buyer is happy with a competitor. The rep finds the gap without attacking it.
Make Your Own Version
Change the names, the product or the situation. The AI rewrites it and voices every speaker.
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