ZenMic
🔁 Retention
Retention Role Play: Saving a Cancellation
Most cancellations have a fixable reason behind them. The account manager here listens first, finds the real issue and offers a fix instead of a discount.
Script (2 speakers)
Customer: Hi, I'd like to cancel our subscription at the end of the month.
Manager: I'm sorry to hear that. Before I process it, can I ask what's behind the decision?
Customer: We're just not using it enough to justify the cost.
Manager: That's helpful to know. Who on your team was using it most?
Customer: Mostly Dev. But he left in March. <sigh> Nobody else really learned it.
Manager: So the tool didn't stop working, the person who knew it left.
Customer: Yeah, basically.
Manager: What if I run a one-hour training for your team this week, free, and we pause billing for a month?
Customer: <short pause> That's fair. Let's try that before we cancel.
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What Makes This Work
- ✓Asks the reason before processing anything
- ✓Finds the real cause (the champion left)
- ✓Offers a fix (training), not just a discount
- ✓Gives the customer a low-risk path to stay
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Discovery
Discovery Call Role Play Example
The rep uncovers the real reason a buyer is shopping for new software.
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Objection handling
Competitor Objection Role Play: "We Already Use Another Tool"
The buyer is happy with a competitor. The rep finds the gap without attacking it.
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Enterprise
Buying Committee Roleplay: One Rep, Three Stakeholders
Champion, CFO and IT lead on the same call.
Make Your Own Version
Change the names, the product or the situation. The AI rewrites it and voices every speaker.
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