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CEFR B1 β€’ Food & Drink English

Complaining in a Restaurant: ESL Listening Dialogue (B1)

A B1 English listening dialogue. A diner politely complains about a cold dish and a long wait. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.

Dialogue Script (2 speakers)

Waiter: How is everything? Diner: I'm sorry, but my pasta is cold. And the chicken seems undercooked. Waiter: Oh, I'm really sorry. May I take it back to the kitchen? Diner: Yes, please. We also waited almost forty minutes for it. Waiter: I apologise. It's been very busy tonight, but that's no excuse. Diner: I understand. I'd just like a hot meal. Waiter: Of course. The chef will make a fresh one right away, and I'll take it off the bill. Diner: That's kind of you. Waiter: And please have dessert on the house. Diner: Thank you. That's very generous.
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Key Vocabulary

to send back
To return food to the kitchen.
undercooked
Not cooked enough.
to take off the bill
To not charge for something.
on the house
Free, paid by the restaurant.

Comprehension Questions

  1. What two problems does the diner have?
  2. What does the waiter offer to do?
  3. What is on the house?

Tip: after you generate the audio, open its Lesson view for a printable transcript, vocabulary list and quiz with answers.

How to Use It in Class

  • Before listening: pre-teach the key vocabulary and ask students to predict what happens.
  • First listen: students answer the comprehension questions without the script.
  • Second listen: give out the script and have students underline useful phrases.
  • Speaking: pairs role-play the dialogue, then change one detail and improvise.

Need This at a Different Level?

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