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CEFR B1 • Housing English

Calling the Landlord About a Repair: ESL Listening Dialogue (B1)

A B1 English listening dialogue. A tenant phones the landlord because the heating has stopped working. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.

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Dialogue Script (2 speakers)

Landlord: Hello, Mark speaking. Tenant: Hi Mark, it's Julia from flat 3. I'm afraid the heating isn't working. Landlord: Oh no. Since when? Tenant: Since yesterday evening. The boiler is making a strange noise. Landlord: Is there hot water? Tenant: No, nothing. And it's very cold at night. Landlord: I'm sorry about that. I'll call the plumber right away. Tenant: Thanks. When do you think he can come? Landlord: I'll try to get him there tomorrow morning. Will you be home? Tenant: I'll be home until eleven. Landlord: Perfect. I'll text you when I've confirmed the time.
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Key Vocabulary

boiler
The machine that heats water and the home.
to fix / to repair
To make something work again.
plumber
A person who repairs water pipes and heating.
as soon as possible
Very quickly.

Comprehension Questions

  1. What is the problem?
  2. How long has it been broken?
  3. When will the plumber come?

Tip: after you generate the audio, open its Lesson view for a printable transcript, vocabulary list and quiz with answers.

How to Use It in Class

  • Before listening: pre-teach the key vocabulary and ask students to predict what happens.
  • First listen: students answer the comprehension questions without the script.
  • Second listen: give out the script and have students underline useful phrases.
  • Speaking: pairs role-play the dialogue, then change one detail and improvise.

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