Calling About an Online Order: ESL Listening Dialogue (B1)
A B1 English listening dialogue. A customer phones customer service because the wrong item arrived. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.
Dialogue Script (2 speakers)
Key Vocabulary
Comprehension Questions
- What did the customer order?
- What arrived instead?
- What will the company do?
Tip: after you generate the audio, open its Lesson view for a printable transcript, vocabulary list and quiz with answers.
How to Use It in Class
- Before listening: pre-teach the key vocabulary and ask students to predict what happens.
- First listen: students answer the comprehension questions without the script.
- Second listen: give out the script and have students underline useful phrases.
- Speaking: pairs role-play the dialogue, then change one detail and improvise.
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