CEFR A2–B1 • Services English
At the Bank: Reporting a Lost Card: ESL Listening Dialogue (A2–B1)
A A2–B1 English listening dialogue. A customer calls the bank to block a lost card and order a new one. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.
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Dialogue Script (2 speakers)
Agent: Thank you for calling Northside Bank. My name is Chris. How can I help you?
Customer: Hi. I think I've lost my debit card.
Agent: I'm sorry to hear that. First, I need to check some details. What's your full name?
Customer: David Kim.
Agent: Thank you. And can you answer your security question? What was the name of your first school?
Customer: Hillside Primary.
Agent: That's correct. When did you last use the card?
Customer: Yesterday evening, at a supermarket.
Agent: Okay. I'm blocking the card now. <short pause> Done. Nobody can use it anymore.
Customer: That's a relief. Has anyone used it since yesterday?
Agent: Let me check. No, the last transaction was at the supermarket. Twenty-three dollars.
Customer: Yes, that was me.
Agent: Good. I'll send you a replacement card. It will arrive in three to five working days.
Customer: Can I still use online banking?
Agent: Yes, online banking works as normal.
Customer: Great. Thanks for your help, Chris.
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Key Vocabulary
to block a card
To stop a card so nobody can use it.
transaction
A payment or movement of money.
security question
A question that checks who you are.
replacement
A new thing to use instead of an old one.
Comprehension Questions
- When did the customer last use the card?
- What does the bank do first?
- Was there any strange transaction?
- When will the new card arrive?
Tip: after you generate the audio, open its Lesson view for a printable transcript, vocabulary list and quiz with answers.
How to Use It in Class
- Before listening: pre-teach the key vocabulary and ask students to predict what happens.
- First listen: students answer the comprehension questions without the script.
- Second listen: give out the script and have students underline useful phrases.
- Speaking: pairs role-play the dialogue, then change one detail and improvise.
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