CEFR A2–B1 • Hospitality English
Hotel Check-In ESL Listening Dialogue
A realistic front desk conversation between a hotel receptionist and guest. Graded at A2-B1 level to practice reservation verification, amenities questions, parking details, and polite reception language.
Dialogue Script (2 Speakers)
s1: Good evening! Welcome to the Grand Hotel. How can I help you?
s2: Good evening. I have a reservation. The name is Martinez.
s1: Let me check that for you. [pauses] Yes, I have a booking for Mr. Martinez. A double room for three nights, checking out on Friday?
s2: That's correct.
s1: Wonderful. Could I ask you to fill in this registration form and show me a form of ID?
s2: Sure. Here's my passport.
s1: Perfect, thank you. Your room is on the fifth floor, room 512. Here are your key cards. Breakfast is served in the restaurant on the ground floor from seven to ten each morning.
s2: Great. Is there parking available?
s1: Yes, we have an underground car park. I'll just need your vehicle registration number.
s2: It's BK19 DFT.
s1: Wonderful. The lift is just behind you. I hope you enjoy your stay!
s2: Thank you. Oh, one more question — is the Wi-Fi free?
s1: Yes, completely free. The password is on the card in your room.
💡 Tip: Click "Generate Audio in Studio" to render audio with native British or American reception voices.
Hotel & Hospitality Vocabulary
reservation / booking (noun)
An arrangement in advance to have a room held at a hotel.
key card (noun)
An electronic plastic card used instead of a key to unlock doors.
ground floor (noun)
The floor of a building level with the ground (British English: 1st floor in US).
amenities (noun)
Desirable or useful features of a building (e.g. Wi-Fi, pool, parking).
Comprehension Check Questions
- How many nights is Mr. Martinez staying at the hotel?
- What time is breakfast served in the morning?
- Where is the parking located, and is Wi-Fi free?
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