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CEFR B1 • Travel English

Changing a Flight Booking: ESL Listening Dialogue (B1)

A B1 English listening dialogue. A traveller calls an airline to move a flight to a later date and asks about the fees. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.

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Dialogue Script (2 speakers)

Agent: Good afternoon, SkyLine Airways. How can I help you? Traveller: Hi. I need to change my flight, please. Agent: Of course. Can I have your booking reference? Traveller: It's K-L-7-4-Q-R. Agent: Thank you. I can see a flight from London to Toronto on the tenth of June. What would you like to change? Traveller: My conference has moved, so I need to fly three days later. On the thirteenth. Agent: Let me check. <short pause> There's a flight on the thirteenth at eleven twenty in the morning. Traveller: That's great. Is there a fee to change it? Agent: With your ticket type, the change fee is fifty pounds. There's also a fare difference of thirty pounds. Traveller: So eighty pounds in total? Agent: That's right. Would you like to go ahead? Traveller: Yes, please. And can I keep my aisle seat? Agent: I've given you seat twenty-four C, which is an aisle seat. Traveller: Perfect. Agent: I'll send the new confirmation to your email. Anything else? Traveller: No, that's everything. Thanks a lot.
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Key Vocabulary

booking reference
A code that identifies your reservation.
change fee
Money you pay to change a booking.
fare difference
The extra money if the new ticket costs more.
to confirm
To say that something is definitely arranged.
aisle seat
A seat next to the walkway on a plane.

Comprehension Questions

  1. Why does the traveller need to change the flight?
  2. What is the new date?
  3. How much does she pay in total?
  4. What seat does she ask for?

Tip: after you generate the audio, open its Lesson view for a printable transcript, vocabulary list and quiz with answers.

How to Use It in Class

  • Before listening: pre-teach the key vocabulary and ask students to predict what happens.
  • First listen: students answer the comprehension questions without the script.
  • Second listen: give out the script and have students underline useful phrases.
  • Speaking: pairs role-play the dialogue, then change one detail and improvise.

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