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CEFR A2 • Health English

Calling to Make a Doctor's Appointment: ESL Listening Dialogue (A2)

A A2 English listening dialogue. A patient phones a medical clinic to book an appointment for a sore throat. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.

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Dialogue Script (2 speakers)

Receptionist: Good morning, Riverside Medical Centre. How can I help? Maria: Hello. I'd like to make an appointment with a doctor, please. Receptionist: Of course. Are you a patient here? Maria: Yes, I am. My name is Maria Santos. Receptionist: And your date of birth, please? Maria: The fourteenth of March, nineteen ninety-two. Receptionist: Thank you. What's the problem? Maria: I have a very sore throat and a temperature. It started three days ago. Receptionist: I'm sorry to hear that. Today is fully booked, I'm afraid. Maria: Oh. What about tomorrow? Receptionist: Tomorrow at nine fifteen with Doctor Patel. Is that okay? Maria: Yes, that's fine. Receptionist: Please arrive ten minutes early. And if it gets worse tonight, call the helpline. Maria: I will. Thank you very much.
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Key Vocabulary

appointment
A fixed time to see a doctor or another professional.
receptionist
The person who answers the phone and books appointments.
sore throat
Pain in your throat.
date of birth
The day you were born.
to arrive early
To come before the time of the appointment.

Comprehension Questions

  1. Why does Maria call the clinic?
  2. Why can't she see the doctor today?
  3. When is her appointment?
  4. What does the receptionist ask her to do?

Tip: after you generate the audio, open its Lesson view for a printable transcript, vocabulary list and quiz with answers.

How to Use It in Class

  • Before listening: pre-teach the key vocabulary and ask students to predict what happens.
  • First listen: students answer the comprehension questions without the script.
  • Second listen: give out the script and have students underline useful phrases.
  • Speaking: pairs role-play the dialogue, then change one detail and improvise.

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