💊 Patient education
Explaining Medication with Teach-Back
Plain language, the most important points only, and teach-back to confirm understanding: the patient explains it in their own words.
Script (1 speaker)
Pharmacist: Mr. Kim, this is your new medicine. It thins your blood a little, so clots don't form.
Mr. Kim: My daughter said it's dangerous.
Pharmacist: It's safe when you take it the right way. Can I tell you the three most important things?
Mr. Kim: Please.
Pharmacist: One: one tablet, every evening, same time. Two: tell any doctor or dentist you're taking it. Three: if you see unusual bleeding, like dark stools, call us straight away.
Mr. Kim: Okay.
Pharmacist: Just so I know I explained it well, can you tell me how you'll take it?
Mr. Kim: One every evening. Tell the dentist. And call if I bleed strangely.
Pharmacist: Perfect. That's exactly it.
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What Makes This Work
- ✓Addresses the fear respectfully
- ✓Limits it to three key points
- ✓Uses plain language, no jargon
- ✓Checks understanding with teach-back ("so I know I explained it well")
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