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CEFR B2 β€’ Emergencies English

Calling Emergency Services: ESL Listening Dialogue (B2)

A B2 English listening dialogue. A caller reports a man who has collapsed and follows instructions. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.

Dialogue Script (2 speakers)

Operator: Emergency. Which service do you need? Caller: An ambulance, please! A man has just collapsed in the street. Operator: Okay, stay calm. What's the address? Caller: Outside the bakery on 42 Elm Street. Operator: Is he conscious? Is he responding to you? Caller: No, he isn't responding. Operator: Is he breathing? Caller: <heavy breath> Yes, I think so. His chest is moving. Operator: Good. Turn him gently onto his side and keep his head tilted back. Caller: Okay... I've done it. Operator: The ambulance is on its way. It'll be there in six minutes. Stay on the line with me.
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Key Vocabulary

to collapse
To fall down suddenly because you are ill.
conscious / unconscious
Awake / not awake, not responding.
breathing
Taking air in and out.
to stay on the line
To not end the phone call.

Comprehension Questions

  1. What happened to the man?
  2. Is the man breathing?
  3. What does the operator tell the caller to do?

Tip: after you generate the audio, open its Lesson view for a printable transcript, vocabulary list and quiz with answers.

How to Use It in Class

  • Before listening: pre-teach the key vocabulary and ask students to predict what happens.
  • First listen: students answer the comprehension questions without the script.
  • Second listen: give out the script and have students underline useful phrases.
  • Speaking: pairs role-play the dialogue, then change one detail and improvise.

Need This at a Different Level?

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