ZenMic
💻 Tech support
Technical Support Role Play: Frustrated Customer
Tech support is about patience and plain language. The agent avoids jargon, gives one step at a time and checks understanding.
Script (2 speakers)
Customer: [stressed] The internet's been down all morning and I have a work call in twenty minutes.
Agent: Let's get you online before that call. Are you near the router, the box with the lights?
Customer: Yes. One light is blinking red.
Agent: Perfect, that tells me a lot. On the back there's a small hole labelled "reset". Do you see it?
Customer: Um... yes. Tiny hole.
Agent: Great. Don't press it yet. First, unplug the power cable, count to ten, and plug it back in.
Customer: Okay... <long pause> The lights are coming back. Green!
Agent: That's what we want. Try opening any website.
Customer: <phew> It works. You're a lifesaver.
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What Makes This Work
- ✓Acknowledges the time pressure
- ✓Uses plain words ("the box with the lights")
- ✓One step at a time, confirming each
- ✓Tries the simplest fix first
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Retention
Cancellation Request Role Play
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Make Your Own Version
Change the names, the product or the situation. The AI rewrites it and voices every speaker.
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