CEFR B1–B2 • Work English
A Phone Job Interview: ESL Listening Dialogue (B1–B2)
A B1–B2 English listening dialogue. A recruiter screens a candidate for a customer service role over the phone. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.
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Dialogue Script (2 speakers)
Recruiter: Hi, is that Priya? This is Mark from Brightway Hotels. Is now still a good time?
Priya: Yes, hi Mark. Thanks for calling.
Recruiter: Great. This is just a short call before the full interview. Can you tell me a bit about your experience?
Priya: Sure. I've worked in customer service for three years, first in a shop and now at a call centre.
Recruiter: And why are you interested in the guest relations role?
Priya: I enjoy helping people face to face. And I'd love to work in hospitality.
Recruiter: Can you tell me about a time you handled a difficult customer?
Priya: Yes. Last month a customer called very upset because his order was late for the third time.
Recruiter: What did you do?
Priya: First, I listened and didn't interrupt. That calmed him down. Then I checked the system, found the problem, and arranged a free next-day delivery.
Recruiter: Good. And how was the result?
Priya: He thanked me, and he's still a customer.
Recruiter: Excellent. What's your notice period?
Priya: Four weeks.
Recruiter: That works for us. We're making a shortlist this week, and I'll email you by Friday.
Priya: Thank you. I look forward to hearing from you.
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Key Vocabulary
to screen
To check candidates quickly before a full interview.
to handle
To deal with a situation or person.
notice period
The time you must work before you leave a job.
shortlist
A small group of candidates chosen for the next stage.
to calm someone down
To help an angry or upset person become calm.
Comprehension Questions
- What job is the interview for?
- How did Priya handle the angry customer?
- What is her notice period?
- What happens next?
Tip: after you generate the audio, open its Lesson view for a printable transcript, vocabulary list and quiz with answers.
How to Use It in Class
- Before listening: pre-teach the key vocabulary and ask students to predict what happens.
- First listen: students answer the comprehension questions without the script.
- Second listen: give out the script and have students underline useful phrases.
- Speaking: pairs role-play the dialogue, then change one detail and improvise.
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