ZenMic
🛎️ Hospitality
Check-In Procedure Role Play: Early Arrival
Steps: welcome, ID and booking, room status, offer options for early arrival, explain breakfast and Wi-Fi, wish a good stay.
Script
2 speakers · 7 lines
Receptionist
Good morning, welcome to the Harbour Hotel. Are you checking in?
Guest
Yes, it's under Khan. I know I'm early.
Receptionist
No problem. Could I see your passport, please? Thank you. Your room isn't ready yet, I'm afraid, it'll be about two hours.
Guest
Oh. I was hoping to have a shower.
Receptionist
I understand. You're welcome to use the spa changing rooms, and I can keep your bags. Or, for twenty pounds, there's a sea-view room ready now.
Guest
The sea view sounds lovely. I'll take it.
Receptionist
Great. Breakfast is from seven to ten in the restaurant, and the Wi-Fi password is on your key card. Enjoy your stay.
Receptionist: Good morning, welcome to the Harbour Hotel. Are you checking in? Guest: Yes, it's under Khan. I know I'm early. Receptionist: No problem. Could I see your passport, please? Thank you. Your room isn't ready yet, I'm afraid, it'll be about two hours. Guest: Oh. I was hoping to have a shower. Receptionist: I understand. You're welcome to use the spa changing rooms, and I can keep your bags. Or, for twenty pounds, there's a sea-view room ready now. Guest: The sea view sounds lovely. I'll take it. Receptionist: Great. Breakfast is from seven to ten in the restaurant, and the Wi-Fi password is on your key card. Enjoy your stay.
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What Makes This Work
- ✓Every step of the check-in procedure
- ✓A problem handled positively (room not ready)
- ✓A natural upsell
- ✓Clear practical information at the end
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