# Technical Support Role Play: Frustrated Customer

> Tech support role play with a frustrated, non-technical customer: simple language, step-by-step guidance and patience. Script and AI audio.

Canonical: https://zenmic.com/for/customer-service-training/technical-support/
Last updated: 2026-09-29

💻 Tech support

Tech support is about patience and plain language. The agent avoids jargon, gives one step at a time and checks understanding.

## Script (2 speakers)

Customer: [stressed] The internet's been down all morning and I have a work call in twenty minutes. Agent: Let's get you online before that call. Are you near the router, the box with the lights? Customer: Yes. One light is blinking red. Agent: Perfect, that tells me a lot. On the back there's a small hole labelled "reset". Do you see it? Customer: Um... yes. Tiny hole. Agent: Great. Don't press it yet. First, unplug the power cable, count to ten, and plug it back in. Customer: Okay... <long pause> The lights are coming back. Green! Agent: That's what we want. Try opening any website. Customer: <phew> It works. You're a lifesaver.

Want your own version? The AI writes a fresh script and casts a voice for every speaker. [Make a New One Like This →](https://zenmic.com/studio/?template=roleplay-training&topic=A+stressed%2C+non-technical+customer+calls+tech+support+because+their+internet+is+down+before+a+work+call)

## What Makes This Work

- ✓Acknowledges the time pressure
- ✓Uses plain words ("the box with the lights")
- ✓One step at a time, confirming each
- ✓Tries the simplest fix first

## More Examples

[😤 De-escalation Angry Customer Role Play: Refund Request A furious customer wants their money back. The agent calms things down.](https://zenmic.com/for/customer-service-training/angry-customer-refund/) [📦 Delivery issues Late Delivery Role Play: "Where Is My Order?" A birthday gift has not arrived. The agent finds a practical solution.](https://zenmic.com/for/customer-service-training/late-delivery/) [🧾 Billing Billing Dispute Role Play: "I Was Charged Twice" A customer was double charged and is worried about their account.](https://zenmic.com/for/customer-service-training/billing-dispute/) [✋ Retention Cancellation Request Role Play A member wants to cancel. The agent respects it and offers one relevant option.](https://zenmic.com/for/customer-service-training/cancellation-request/)

[← All Customer Service Role Play Scenarios](https://zenmic.com/for/customer-service-training/)

## Make Your Own Version

Change the names, the product or the situation. The AI rewrites it and voices every speaker.

[Make One Like This →](https://zenmic.com/studio/?template=roleplay-training&topic=A+stressed%2C+non-technical+customer+calls+tech+support+because+their+internet+is+down+before+a+work+call)