# Returning an Item to a Shop: ESL Listening Dialogue (A2)

> Free A2 ESL listening dialogue. A customer returns shoes that don't fit and asks for a refund. Script, vocabulary, questions and AI audio.

Canonical: https://zenmic.com/esl/dialogues/returning-an-item/
Last updated: 2026-10-20

CEFR A2 • Shopping English

A A2 English listening dialogue. A customer returns shoes that don't fit and asks for a refund. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.

Opens the Studio with this script loaded and a voice for each speaker. Change any line or accent, then generate the MP3 for your class. No sign-up needed to try.

## Dialogue Script (2 speakers)

Customer: Hi. I bought these shoes last week, but they don't fit. Assistant: Oh, I'm sorry. Do you have the receipt? Customer: Yes, here it is. Assistant: Thanks. Would you like to exchange them for a different size? Customer: I tried a bigger size, but they're uncomfortable. Assistant: I see. Then I can give you a refund or store credit. Customer: A refund, please. I paid by card. Assistant: No problem. The money will be back on your card in three to five days. Customer: Great, thank you for your help.

Want your own version? The AI writes a fresh script and casts a voice for every speaker. [Make a New One Like This →](https://zenmic.com/studio/?template=esl-listening-dialogue&topic=A2+listening+dialogue%3A+Returning+an+Item+to+a+Shop.+A+customer+returns+shoes+that+don%27t+fit+and+asks+for+a+refund.)

## Key Vocabulary

refund

Money you get back when you return something.

exchange

To swap one item for another.

receipt

The paper that proves you bought something.

store credit

Money you can only spend in that shop.

## Comprehension Questions

1. Why is the customer returning the shoes?
2. Does the customer have the receipt?
3. What does the customer choose in the end?

Tip: after you generate the audio, open its **Lesson view** for a printable transcript, vocabulary list and quiz with answers.

## How to Use It in Class

- **Before listening:** pre-teach the key vocabulary and ask students to predict what happens.
- **First listen:** students answer the comprehension questions without the script.
- **Second listen:** give out the script and have students underline useful phrases.
- **Speaking:** pairs role-play the dialogue, then change one detail and improvise.

## More A2 Dialogues

[✈️ A2 Airport Check-In Checking in luggage, boarding pass details and asking for gate directions.](https://zenmic.com/esl/dialogues/airport/) [🗺️ A2 Asking for Directions A tourist asks a local how to get to the train station.](https://zenmic.com/esl/dialogues/asking-directions/) [🚆 A2 Buying a Train Ticket A passenger buys a return ticket and asks about the platform.](https://zenmic.com/esl/dialogues/train-ticket/) [🚕 A2 Taking a Taxi A passenger takes a taxi to a hotel and asks about the fare.](https://zenmic.com/esl/dialogues/taxi/)

[← All ESL listening dialogues](https://zenmic.com/esl/dialogues/)

## Need This at a Different Level?

Change the level, the situation or the target words. ZenMic writes a new dialogue and voices it in a minute.

[Make a Custom Dialogue →](https://zenmic.com/studio/?template=esl-listening-dialogue&topic=A2+listening+dialogue%3A+Returning+an+Item+to+a+Shop.+A+customer+returns+shoes+that+don%27t+fit+and+asks+for+a+refund.)