# Complaining About a Hotel Room: ESL Listening Dialogue (B1)

> Free B1 ESL listening dialogue. A guest complains about a broken air conditioner and gets a new room. Script, vocabulary, questions and AI audio.

Canonical: https://zenmic.com/esl/dialogues/hotel-complaint/
Last updated: 2026-10-20

CEFR B1 • Travel English

A B1 English listening dialogue. A guest complains about a broken air conditioner and gets a new room. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.

Opens the Studio with this script loaded and a voice for each speaker. Change any line or accent, then generate the MP3 for your class. No sign-up needed to try.

## Dialogue Script (2 speakers)

Guest: Hi. I'm in room 408. I'm afraid the air conditioning isn't working. Receptionist: I'm very sorry about that. Have you tried the remote control? Guest: Yes, several times. It's thirty degrees in there, and I couldn't sleep. Receptionist: That's terrible. You shouldn't have to put up with that. Guest: Is there another room available? Receptionist: Let me check. <short pause> I can upgrade you to a suite on the ninth floor. Guest: Oh, that would be great. Receptionist: And breakfast tomorrow will be complimentary, to apologise. Guest: Thank you, that's very kind. Receptionist: Someone will help you with your bags in five minutes.

Want your own version? The AI writes a fresh script and casts a voice for every speaker. [Make a New One Like This →](https://zenmic.com/studio/?template=esl-listening-dialogue&topic=B1+listening+dialogue%3A+Complaining+About+a+Hotel+Room.+A+guest+complains+about+a+broken+air+conditioner+and+gets+a+new+room.)

## Key Vocabulary

air conditioning

A machine that makes a room cool.

to upgrade

To give someone something better.

to put up with

To accept something bad.

complimentary

Free, given as a gift.

## Comprehension Questions

1. What is wrong with the room?
2. What does the receptionist offer?
3. What else is complimentary?

Tip: after you generate the audio, open its **Lesson view** for a printable transcript, vocabulary list and quiz with answers.

## How to Use It in Class

- **Before listening:** pre-teach the key vocabulary and ask students to predict what happens.
- **First listen:** students answer the comprehension questions without the script.
- **Second listen:** give out the script and have students underline useful phrases.
- **Speaking:** pairs role-play the dialogue, then change one detail and improvise.

## More B1 Dialogues

[🏥 B1 Doctor's Consultation Describing symptoms like headaches and sleep problems, and getting advice.](https://zenmic.com/esl/dialogues/doctors-appointment/) [🏦 B1 Opening a Bank Account A new resident opens a bank account and asks about fees and cards.](https://zenmic.com/esl/dialogues/bank-account/) [🏠 B1 Viewing an Apartment to Rent A tenant views a flat and asks about rent, bills and the contract.](https://zenmic.com/esl/dialogues/renting-an-apartment/) [🔧 B1 Calling the Landlord About a Repair A tenant phones the landlord because the heating has stopped working.](https://zenmic.com/esl/dialogues/landlord-repair/)

[← All ESL listening dialogues](https://zenmic.com/esl/dialogues/)

## Need This at a Different Level?

Change the level, the situation or the target words. ZenMic writes a new dialogue and voices it in a minute.

[Make a Custom Dialogue →](https://zenmic.com/studio/?template=esl-listening-dialogue&topic=B1+listening+dialogue%3A+Complaining+About+a+Hotel+Room.+A+guest+complains+about+a+broken+air+conditioner+and+gets+a+new+room.)