# Calling Emergency Services: ESL Listening Dialogue (B2)

> Free B2 ESL listening dialogue. A caller reports a man who has collapsed and follows instructions. Script, vocabulary, questions and AI audio.

Canonical: https://zenmic.com/esl/dialogues/emergency-call/
Last updated: 2026-10-20

CEFR B2 • Emergencies English

A B2 English listening dialogue. A caller reports a man who has collapsed and follows instructions. Use it for listening practice, role play or homework, and generate the audio in a US, UK or Australian accent.

Opens the Studio with this script loaded and a voice for each speaker. Change any line or accent, then generate the MP3 for your class. No sign-up needed to try.

## Dialogue Script (2 speakers)

Operator: Emergency. Which service do you need? Caller: An ambulance, please! A man has just collapsed in the street. Operator: Okay, stay calm. What's the address? Caller: Outside the bakery on 42 Elm Street. Operator: Is he conscious? Is he responding to you? Caller: No, he isn't responding. Operator: Is he breathing? Caller: <heavy breath> Yes, I think so. His chest is moving. Operator: Good. Turn him gently onto his side and keep his head tilted back. Caller: Okay... I've done it. Operator: The ambulance is on its way. It'll be there in six minutes. Stay on the line with me.

Want your own version? The AI writes a fresh script and casts a voice for every speaker. [Make a New One Like This →](https://zenmic.com/studio/?template=esl-listening-dialogue&topic=B2+listening+dialogue%3A+Calling+Emergency+Services.+A+caller+reports+a+man+who+has+collapsed+and+follows+instructions.)

## Key Vocabulary

to collapse

To fall down suddenly because you are ill.

conscious / unconscious

Awake / not awake, not responding.

breathing

Taking air in and out.

to stay on the line

To not end the phone call.

## Comprehension Questions

1. What happened to the man?
2. Is the man breathing?
3. What does the operator tell the caller to do?

Tip: after you generate the audio, open its **Lesson view** for a printable transcript, vocabulary list and quiz with answers.

## How to Use It in Class

- **Before listening:** pre-teach the key vocabulary and ask students to predict what happens.
- **First listen:** students answer the comprehension questions without the script.
- **Second listen:** give out the script and have students underline useful phrases.
- **Speaking:** pairs role-play the dialogue, then change one detail and improvise.

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[← All ESL listening dialogues](https://zenmic.com/esl/dialogues/)

## Need This at a Different Level?

Change the level, the situation or the target words. ZenMic writes a new dialogue and voices it in a minute.

[Make a Custom Dialogue →](https://zenmic.com/studio/?template=esl-listening-dialogue&topic=B2+listening+dialogue%3A+Calling+Emergency+Services.+A+caller+reports+a+man+who+has+collapsed+and+follows+instructions.)